To make our clothing last long, we offer a lifetime free repair on garment stitching and issues that may occur as a result of fair wear and tear after the garment has been completed. To obtain a free repair on your garment, please email firstname.lastname@example.org to kick off a free repair process.
We will not provide free repair on garments that:
- you misused the product or service in a way that contributed to the problem
- you asked for a service to be done in a certain way against the advice of the business, or were unclear about what you wanted
- a problem with a service was completely outside of the business’ control.
Zero Waste Fee
Our clothing is made-to-order, just for you and no one else. Should you decide to return your order, we charge a small Zero Waste Fee ($65 per item) which will be deducted from your refund. We charge this fee because we don’t build inventory into our up front pricing, therefore offering you the lowest pricing possible for made-to-order clothing. Your Zero Waste Fee will help us reduce the impact of excess stock on the environment.
We imagine a future without over-production and environmentally devastating waste by not holding inventory.